Returns and Refund Policy

Last updated: July 21, 2026

At KORI, all our products are made using fresh, cold-pressed, perishable ingredients. Due to the nature of our products, we are unable to accept returns for reasons of change of mind, taste preference, or incorrect selection made by the customer.

1. No Returns Policy

As our products are perishable food and beverage items, we do not accept returns once an order has been delivered, in the interest of hygiene, food safety, and product integrity.

2. Issues With Your Order

While we do not accept general returns, we take product quality seriously. If you receive a product that is:

• Damaged during transit,

• Leaking or visibly compromised,

• Expired at the time of delivery, or

• Different from what you ordered,

please contact us within 24 hours of delivery at hello@drinkkori.com with your order number and photographic evidence of the issue. Our team will review your case and, at our discretion, offer a replacement, store credit, or refund, as appropriate.

3. Natural Variations

Please note that natural ingredients may cause minor variations in colour, taste, or the presence of natural sediment (e.g., ginger settling at the bottom of the bottle). This is a normal characteristic of cold-pressed products and does not qualify as a defect.

4. Refund Processing

Where a refund is approved, it will be processed to your original payment method within 7-10 business days.

5. Statutory Rights

Nothing in this Policy limits your statutory rights under the Consumer Protection Act, 2019, including your right to a refund, replacement, or repair for goods that are defective, unsafe, or not as described.

6. Contact Us

For any concerns regarding your order, please write to us at hello@drinkkori.com, and we will do our best to resolve it promptly.

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